Workshop FAQs

You will receive an email detailing the purchase of the course and instructions for accessing the course once payment has been confirmed. If payment has been made by credit card, you will have immediate access to YOUR COURSES via the MEMBER LOGIN. Please enter your username and password when prompted which will direct you to SFS training protal. If payment is by invoice, the invoice amount is required to be paid prior to access to your YOUR COURSES.

Course registration will be confirmed directly via email with Karen Perry. Attendees will be invoiced for payment of workshop prior to accessing the workshop prerequisites.

You will receive an email following confirmation of attending workshop. This email will include instructions for accessing the course prerequisite requirements in the training portal. You can access the training portal via the SFS website in MEMBER LOGIN area or by clicking on the link provided in the email. Please enter the username and password from the email provided in the MEMBER LOGIN area which will provide you access to YOUR COURES on the SFS training portal.

Yes. Please click on the course title in YOUR COURSES which includes all prerequisite instructions and requirements.

Yes. The course content and assessment can be viewed on most operating systems including Mac, Windows inclusive of apple and android mobile devices.

You can view the Course information through Internet Explorer, Firefox, Safari, Chrome, etc. We have received some feedback that Internet Explorer offers the best viewing with some glitches being experienced with Chrome.

It is recommended to download Adobe PDF reader to offer the best quality on reading PDF resource information however this is not a requirement.

Audio is only required for eLearning courses that may be provided as part of a prerequisite requirement. Most prerequisite requirements are read only documents.

Participants are required to complete a multi-choice assessment and achieve an 80% pass rate to successfully complete the course.

You have 3 attempts to take the assessment to achieve an 80% pass rate.

Following successful completion of the course, you will have access to an electronic course certificate which can either be downloaded following your assessment or you can return to your PROFILE page on YOUR COURSES which maintains a copy of your certificate per purchased course.

Yes. Go to YOUR COURSES, click on the blue arrow to the right of each course title. The answers provided for each assessment questions can be found under Statistics.

Attendees will gain access to the prerequiste requirements a minimum of 2 weeks prior to attending the workshop and will retain access to course content for a further 30 days post workshop.

Participants are requested to bring a device that has access to a USB dock. A USB memory stick will be provided with course information to be accessed during the workshop.

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